In the keys to conflict resolution noted mediator theodore w kheel tells how he helped resolve some of the great showdowns between management and labor over the past 50 years in americatapped as a mediator by presidents governors and business leaders kheel is a veteran of more than 30000 labor disputes he was in the thick of the national railroad strikes of the 1960s the nasty fights . In the keys to conflict resolution ted kheel details the workings of negotiation mediation and arbitration the voluntary techniques of conflict resolution in easy to follow language citing examples from his own experience he shows how the techniques can be used to produce positive results in all types of disputes. The keys to conflict resolution proven methods of resolving disputes voluntarily book review he has been at the forefront of some of the most major labor dispute resolutions in the new york metropolitan area and others around the nation and the globe one of the many intriguing facets of mr kheels book is his perspective on adr in contrast to so many books about mediation written . While the books title promises the keys to conflict resolution and the subtitle the proven methods of resolving disputes voluntarily the work delivers neither substantially to its credit the book provides plenty of useful advice and some wonderful inside information on many newsworthy labor conflicts of the past fifty years organizational development facilitators frequently find . Start by marking the keys to conflict resolution proven methods of resolving disputes voluntarily as want to read proven methods of resolving disputes voluntarily write a review mar 22 2018 semi academic eric rated it it was ok shelves library davis county conflict resolution library ca berkeley library byu library u of u from page 14 it is sometimes said that