Dealing with difficult coworkers bosses customers clients and friends is a skill worth perfecting dealing with difficult situations at work is challenging yet rewarding you can vastly improve your own work environment and morale when you increase your ability to deal with the people at work. Dealing with difficult people how to deal with nasty customers demanding bosses and uncooperative colleagues cava roberta 9780992448974 amazoncom books. Dealing with difficult people how to deal with nasty customers demanding bosses and uncooperative colleagues by cava roberta 2014 paperback cava roberta on amazoncomau free shipping on eligible orders. Buy dealing with difficult people how to deal with nasty customers demanding bosses and uncooperative colleagues by cava roberta isbn 9780992448974 from amazons book store everyday low prices and free delivery on eligible orders. Being tactful and discreet is crucial when dealing with difficult customers remember other people are watching and some may even whip out their smartphones to record the conflict the last thing you want is for the incident to hit social media johnson recommends that managers and associates speak in a slow and lowered voice